David Nichols

David Nichols is a founding member of itSM Solutions LLC. David has steeped himself in information technology (IT) for 25 years in the medical, computer and computer graphics industries. As one of the founders of itSM Solutions, he draws on that experience when he consults with, and teaches IT Service Management (ITSM) best practices to itSM Solutions' clients. Nichols has also served as an ITSM product director and executive management consultant for a well-known Managed Service Provider where he developed the ITIL^® certification courses for both classroom and Web-based training. His team received the itSMF 2001 Innovative Product of the Year award, for “ITSM Best Practices Online,” a web-based ITIL Foundation course. He also has written a companion study guide for the course called “The itSM Primer.” As an executive consultant he has helped emerging companies align their IT goals to meet business objectives and achieve operational excellence.