Janet Kuhn

Janet Kuhn is a founding member of itSM Solutions LLC. An IT professional for more than two decades, she managed major infrastructure projects affecting 1,000 remote sites and 18,000 users at a major medical company. In her most recent role she has supported the introduction of the Information Technology Infrastructure Library (ITIL^®) and its best practices framework within IT departments. She also help lead the team that produced the ground-breaking “IT Service Management Best Practices Online,” web-based training leading to the Foundation certificate in IT Service Management. With a unique combination of her IT experience, coupled with university studies and nearly a decade of prior experience in the Public Relations field, Janet brings to the table an in-depth understanding of what it takes to provide superior support to the IT customer.