  Avant Corporation and itSM
Solutions Team Up
MacKay Management USA Is
Is Now itSM Solutions
MacKay USA and iET Solutions
Sign Mutual Cooperative
Course
Industry Leaders Produce
ITSM/ITIL Awareness e-Learning
MacKay USA to Host Booth
at Industry Conference
Evolutionary Path IT
Organizations Must Take
for Survival
MacKay USA Selects MaxUse
as Elearning Partner
Strategy for Introducing IT
Service Mgmt. Topic of Key Track
MacKAY USA Gains Service
Manager Credentials
MacKAY Received ISEB
Accreditation
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itSM Solutions News
Avant Corporation and itSM Solutions Team Up to Present ITSM Training and Professional Services
St. Louis
,
MO
and
Lexington
,
NC
– IT Service Management Leaders Address Organizations’ Needs in Implementing IT Service Management Processes (January 29, 2005)
Avant Corporation, and itSM Solutions LLC, have combined forces to bring IT Service Management (ITSM) training and professional services to customers in the Central and
South-Central Midwest
.
Through this partnership, Avant Corporation will host itSM Solutions’ IT Service Management courses in several key cities, including Omaha, St. Louis, Des Moines, Kansas City, San Antonio and Dallas. itSM Solutions will also be able to bring Avant Corporations’ organizational change expertise in IT Service Management implementation to its clients.
“Avant’s proven methodology moves beyond traditional consulting and training services to address critical, but often overlooked, issues related to organizational performance and change management,” said David M. Nichols, CEO of itSM Solutions. “This is essential to successfully implementing IT Service Management as the ‘new’ way of doing business in today’s IT environment.”
“We plan to offer the ITSM Foundation course first, and then move on to other ITSM courses, in both classroom and web-based formats,” said Avant President Shane M. Deay. itSM Solutions’ reputation for quality, combined with their years of hands-on IT operational experience, makes them one of the most-respected ITSM course providers in the
U.S.
”
The first course to be offered under this new partnership will be ITSM Foundation. The 2-1/2-day course is scheduled for the week of February 14 in
St. Louis
. For information on this or other ITSM courses, contact Avant Corporation (info@avantusa.com) or itSM Solutions (info@itsmsolutions.com) at 336-510-2885.
About ITSM/ITIL:
Developed in the
United Kingdom
in the early 1990s in conjunction with the Office of Government Commerce (OGC), the IT Infrastructure Library (ITIL) consists of books that focus on business effectiveness in the use of information technology. ITIL has been recognized, adopted and used the world over as the de facto standard for best IT Service Management practices.
About Avant Corporation:
Avant Corporation is a global leader in IT Operations Management, Service Management, New Technology Planning, and Human Capital Management Consulting and training. Avant helps clients identify opportunities for improvement and deliver solutions that maximize their Return on Investment through support cost reductions. Its team of certified project managers, professional consultants, and instructors bring a unique blend of education and real-world experience to its clients.
About itSM Solutions:
A trusted source for educational and consulting services in the IT Service Management area, itSM Solutions LLC assists organizations of all sizes to realize the benefits of IT Service Management, as expressed in the IT Infrastructure Library (ITIL®). Accredited by the Information Systems Examination Board (ISEB) of the British Computer Society, it develops and presents classroom courses, including ITSM Foundation and Service Manager, as well as implementation workshops and web-based awareness and certification courses. Through its network of itSM Solution Providers, its clients can call on some of the nations’s top ITSM expertise, ranging from tool selection to implementation consulting to results reporting.
MacKAY Management USA Is Now itSM Solutions
Lexington
,
NC
– Name Change Reflects Focus of Leader in IT Service Management Training and Professional Services (
January 1, 2005
)
MacKAY Management USA LLC, an IT Service Management (ITSM educational and consulting services company, today announced that it has changed its name to itSM Solutions LLC to better describe the products and services it provides to North American IT organizations.
“With the successful launch of the itSM Solutions brand name at this year’s itSMF Conference,” said
David Nichols
,
President of itSM Solutions LLC, “we decided to change the name of the company also. Our new name more accurately describes what we do and who we are. As a company we stress our real-world IT experience and how it enables us to provide our customers with practical solutions that they can actually implement.”
David Nichols and Janet Kuhn, founders of itSM Solutions, are well-known experts in IT Service Management and are best known for producing the world’s first accredited web-based ITSM Foundation course; the winner of the IT Service Management Forum’s (itSMF) 2001 Innovative Product of the year award.
“Working with our key itSM Solutions Providers, we are able to offer a robust suite of products and services; both our own and our partners.'” said Janet Kuhn. “Our practical approach to IT Service Management is all about getting ‘IT done” and our products, services and partners reflect that approach.”
About ITSM/ITIL:
Developed in the
United Kingdom
in the early 1990s in conjunction with the Office of Government Commerce (OGC), the IT Infrastructure Library consists of books that focus on business effectiveness in the use of information technology. ITIL has been recognized, adopted and used the world over as the de facto standard for best IT Service Management practices.
About itSM Solutions LLC
itSM Solutions LLC (www.itsmsolutions.com) is an IT Service Management educational and consulting services company. Drawing extensively on its founders’ experience in the IT world and the best practices in IT Service Management (ITSM) as documented in the IT Infrastructure Library (ITIL®), it assists IT organizations of all sizes in achieving operational excellence through the adoption of a customer-focused, process-oriented, cost-effective approach to IT. Its itSM SolutionsSM brand is a complete suite of ITSM-focused training, consulting and ITSM-related software products. itSM Solutions is accredited by ISEB for the delivery of the ITSM Foundation and Service Manager courses.
MacKAY USA News
MacKAY USA and iET Solutions Sign Mutual Cooperative Agreement
San Diego CA and Framingham MA – MacKAY USA and iET Solutions Join Forces to Provide Complete ITIL and ITSM Solutions (October 15, 2004)
MacKAY Management USA LLC and iET Solutions, LLC, two of the leading organizations in the IT Service Management (ITSM) and IT Infrastructure Library (ITIL®) field today announced that they have signed a joint agreement that allows each organization to provide its customers with the goods and services developed by each other.
MacKAY USA is an IT Service Management (ITSM) educational and consulting services company, and iET Solutions is a leading provider of IT Service Management solutions in the Customer Relationship Management (CRM) area.
“We were especially impressed by the high level of ITSM maturity included in iET’s suite of CRM applications,” said David M. Nichols, CEO of MacKAY USA. “We believe many of our customers will welcome the opportunity to consider these products for their ITSM implementations.”
“It is natural to partner with MacKAY USA and to be able to augment our CRM solutions with ITSM training and consulting services,” said David Golan, vice president of North American sales and marketing for iET Solutions. “MacKAY USA’s itSM SolutionsSM products and services reflect their years of experience in IT operations and have a well-deserved reputation for quality.”
About ITSM/ITIL:
Developed in the United Kingdom in the early 1990s in conjunction with the Office of Government Commerce (OGC), the IT Infrastructure Library consists of books that focus on business effectiveness in the use of information technology. ITIL has been recognized, adopted and used the world over as the de facto standard for best IT Service Management (ITSM) practices.
About iET Solutions
iET Solutions (www.iet-solutions.com) develops, markets and supports software applications for the IT and customer service management (help desk) markets. Its solutions are designed to leverage the global Information Technology Infrastructure Library (ITIL) standard to streamline service operations reducing costs, improving profitability and increasing customer satisfaction. The iET Enterprise platform consists of a highly integrated, adaptable and scalable set of applications for Customer Service, Helpdesk and Sales Automation. Its strong technology delivers a unique combination of flexible product configuration and rapid deployment to Global 2000 companies worldwide. More than 800 customers in 26 countries worldwide use iET Solutions' adaptable and scalable set of applications, delivered by iET Solutions and its global network of partners. Headquartered in Framingham, Mass., iET Solutions maintains offices in Germany, Great Britain and North America. Distributors and technology partners serve all other countries.
About MacKAY Management USA LLC
MacKAY Management USA LLC (www.mackayusa.com) is an IT Service Management educational and consulting services company. Drawing extensively on its founders’ experience in the IT world and the best practices in IT Service Management (ITSM) as documented in the IT Infrastructure Library (ITIL®), it assists IT organizations of all sizes in achieving operational excellence through the adoption of a customer-focused, process-oriented, cost-effective approach to IT. Its itSM SolutionsSM brand is a complete suite of ITSM-focused training, consulting and ITSM-related software products. MacKAY USA is accredited by ISEB for the delivery of the ITSM Foundation and Service Manager courses.
Editorial Contacts:
David Golan
iET Solutions
Vice President, Sales and Marketing
(508) 416.9010
dgolan@ietsol.com
David M. Nichols
MacKAY Management USA LLC
619-445-1071
david.nichols@mackayusa.com
Industry Leaders Produce ITSM/ITIL Awareness e-Learning Course
Fredericksburg, VA and San Diego, CA – MaxUse and MacKAY USA Co-Produce IT Service Management: "A Journey to Excellence," an e-Learning ITIL®Awareness Course (September 27, 2004)
MaxUse LLC, a company specializing in e-Learning and workforce performance, and MacKAY Management USA LLC (MacKAY USA), an IT Service Management (ITSM) educational and consulting services company, today announced the release of IT Service Management: A Journey to Excellence.
One of a series of MacKAY USA’s itSM SolutionsSM-branded learning and consulting products, the course narrates challenges from real-life IT scenarios and describes how applying the principles of IT Service Management (ITSM) as documented in the IT Infrastructure Library (ITIL®) can lessen or completely avoid the negative impact IT often has on organizations. As an introductory-level course, it can be completed in approximately two hours.
“This is a very fast and economically viable way to build the necessary foundation for the introduction of IT Service Management into organizations and to bring all IT professionals up to a basic level of understanding of ITSM’s core processes and common vocabulary,” said David Nichols, founder and CEO of MacKAY USA.
“We selected MaxUse as our partner in the development of A Journey to Excellence because its reputation as a leader in the workforce learning environment, coupled with its commitment to IT Service Management, manifested itself in the ability to integrate MacKAY USA’s course content into a highly effective and engaging introduction to the principles of ITSM.”
Additional features of the course include a robust user administration interface that will allow large organizations who subscribe to the course to easily add new users and monitor the progress of their students through the course. The suggested list price of the course is $99.95 per student. Volume discounts are available. A special introductory price of $89.95 is available through October 15, 2004.
“We partnered with MacKAY USA because we knew that its itSM SolutionsSM educational materials reflect its founders’ years of experience on the front lines of IT operations” said Albert Starck, CEO, MaxUse, LLC.
“We also knew it had the vision to effectively transfer its educational skills from the classroom to the e-Learning environment because its principals led the effort that developed the first Web-based ITSM course to be accredited by the Information Systems Examinations Board (ISEB) of the British Computer Society and which won the International IT Service Management Forum’s Innovation of the Year’ award in 2001.”
Subscriptions to the course can be purchased directly from MacKAY USA (www.mackayusa.com), or through MacKAY USA’s Business Alliance partners.
About ITSM/ITIL:
Developed in the United Kingdom in the early 1990s in conjunction with the Office of Government Commerce (OGC), the IT Infrastructure Library consists of books that focus on business effectiveness in the use of information technology. ITIL has been recognized, adopted and used the world over as the de facto standard for best IT Service Management practices.
About MaxUse, LLC
Located in Fredericksburg, VA, MaxUse helps empower workforce performance and improve overall corporate competitive position with learning and performance support products and services. The MaxUse UserAssist family of products delivers crucial role-based information to employees and customers, just-in-time and just-in-context, via a 100% Web-based delivery engine. The MaxUse staff of learning and performance support professionals helps clients assess their current operational environment, creates plans for effective knowledge transfer of key operational information, upgrades and optimally aligns learning and performance support systems with corporate goals, and ultimately improves employee performance and efficiency. Visit www.maxuse.com.
UserAssist is a trademark of MaxUse, LLC. Other trademarks listed are the property of their prospective owners.
About MacKAY Management USA LLC
MacKAY Management USA LLC is an IT Service Management educational and consulting services company. Drawing extensively on its founders’ experience in the IT world and the best practices in IT Service Management (ITSM) as documented in the IT Infrastructure Library (ITIL®), it assists IT organizations of all sizes in achieving operational excellence through the adoption of a customer-focused, process-oriented, cost-effective approach to IT. Its itSM SolutionsSM brand is a complete suite of ITSM-focused training, consulting and ITSM-related software products. MacKAY USA is accredited by ISEB for the delivery of the ITSM Foundation and Service Manager courses.
Editorial Contacts:
Gary Cato
MaxUse, LLC
(760) 747-4067
gcato@maxuse.com
David M. Nichols
MacKAY Management USA LLC
619-445-1071
david.nichols@mackayusa.com
MacKAY USA to Host Booth at Industry Conference
San Diego CA (August 20, 2004) – MacKAY USA Will Introduce New itSM SolutionsSM Product at itSMF/USA Conference and Expo
Janet Kuhn, Vice President and Co-Founder of MacKAY Management USA LLC, today announced that MacKAY USA will host an exhibitor booth at the IT Service Management Forum (itSMF) Conference and Expo, to be held Sept. 27-29, 2004 in the Long Beach Convention Center, Long Beach CA.
“During the exhibit, we will introduce our newest itSM SolutionsSM product, which we believe will fill a need that has been expressed by many organizations embarked on an IT Service Management (ITSM) implementation project,” she said. She further noted that there will be special show pricing for some of the itSM SolutionsSM products offered by MacKAY USA, as well as drawings for a number of door prizes, during the course of the conference.
The exhibit will also feature information on MacKAY USA’s other itSM SolutionsSM products, including ITSM/ IT Infrastructure Library (ITIL®) educational and professional services. The 2003 itSMF/USA conference had over 900 attendees from Information Technology (IT) organizations across the U.S. and several foreign countries.
MacKAY USA’s itSM SolutionsSM products may be viewed at Booth 531 on the expo floor during the exhibition hours. Click here to receive a discount pass to the Conference and Expo.
About ITSM/ITIL:
Developed in the United Kingdom in the early 1990s in conjunction with the Office of Government Commerce (OGC), the IT Infrastructure Library consists of books that focus on business effectiveness in the use of information technology. ITIL has been recognized, adopted and used the world over as the de facto standard for best IT Service Management practices.
About MacKAY USA:
MacKAY Management USA LLC is an IT Service Management educational and consulting services company. Drawing extensively on its founders’ experience in the IT world and the best practices in IT Service Management (ITSM) as documented in the IT Infrastructure Library (ITIL®), it assists IT organizations of all sizes in achieving operational excellence through the adoption of a customer-focused, process-oriented, cost-effective approach to IT. Its itSM SolutionsSM brand is a complete suite of ITSM-focused training, consulting and ITSM-related software products. MacKAY USA is accredited by ISEB for the delivery of the ITSM Foundation and Service Manager courses.
Contact MacKAY USA:
David Nichols
MacKAY Management USA LLC
13465 Camino Canãda
Suite 106, PMB 433
El Cajon, CA 92021-8813
P: 1.619.445.1071
F: 1.619.445.1271
david.nichols@mackayusa.com
Evolutionary Path IT Organizations Must Take for Survival Topic of Key Track at National IT Conference
San Diego CA (August 17, 2004) – Dave Nichols to Speak on Adapting to IT’s Changing Role at itSMF USA Conference
David Nichols, President and Co-Founder of MacKAY Management USA LLC, has been selected to present “The Internal Outsourcer – Adapting to IT’s Changing Role” at the IT Service Management Forum (itSMF) Conference and Expo, to be held Sept. 27-29, 2004 in Long Beach CA. The presentation will be made within the Conference’s leading track, “Solving Business Problems Using IT Service Management.” The 2003 conference had over 900 attendees from Information Technology (IT) organizations across the U.S. and several foreign countries.
Nichols presentation will address the convergence of trends in both business and technology that is forcing IT organizations to adapt to a new and critical role. "IT must change from being the sole provider of IT services to owning the responsibility for managing both the internal and external provision of IT services to the business customer," he stated. "The Internal Outsourcer is a thoughtful examination of the trends impacting business and IT and provides a vision of the evolutionary path an IT organization must take in order to survive. The concepts of IT Service Management serve well in guiding the IT organization on this journey."
Nichols’ presentation is scheduled for 11:30 am, Wed., Sept. 29.
About ITSM/ITIL:
Developed in the United Kingdom in the early 1990s in conjunction with the Office of Government Commerce (OGC), the IT Infrastructure Library consists of books that focus on business effectiveness in the use of information technology. ITIL has been recognized, adopted and used the world over as the de facto standard for best IT Service Management practices.
About MacKAY USA:
MacKAY Management USA LLC is an IT Service Management educational and consulting services company. Drawing extensively on its founders’ experience in the IT world and the best practices in IT Service Management (ITSM) as documented in the IT Infrastructure Library (ITIL®), it assists IT organizations of all sizes in achieving operational excellence through the adoption of a customer-focused, process-oriented, cost-effective approach to IT. Its itSM SolutionsSM brand is a complete suite of ITSM-focused training, consulting and ITSM-related software products. MacKAY USA is accredited by ISEB for the delivery of the ITSM Foundation and Service Manager courses.
Contact MacKAY USA:
David Nichols
MacKAY Management USA LLC
13465 Camino Canãda
Suite 106, PMB 433
El Cajon, CA 92021-8813
P: 1.619.445.1071
F: 1.619.445.1271
david.nichols@mackayusa.com
MacKAY USA Selects MaxUse As Elearning Partner
MaxUse Builds and Delivers ITSM Web Course for MacKAY USA
Fredericksburg, VA (August 10, 2004) — MaxUse, LLC., a company specializing in e-Learning, workforce performance, and Electronic Performance Support solutions, today announced that MacKAY Management USA LLC of San Diego, CA has partnered with MaxUse to jointly build and market web-based delivery of IT Service Management training. The new relationship brings MacKAY USA’s significant subject matter expertise in IT Service Management and the IT Infrastructure Library (ITIL®) together with MaxUse’s ability to develop and deliver exciting, interactive and engaging Web-based training.
The companies will produce a series of Web-based training courses that will be co-marketed and sold by MacKAY USA and its channel of reseller partners. The first course of the series is planned for availability in Q3 2004 and will focus on enlightening participants on the value and benefits of ITIL by introducing them to key ITIL concepts and terminology. The courses are aimed at all levels of staff in IT or for anyone supporting employees who rely on IT to keep them and their hardware and software systems operating. The courses are especially appropriate in companies that have adopted or plan to adopt ITIL to help improve their IT performance. The two companies plan to quickly follow this course with other training to prepare students for various levels of ITIL certification.
“We were very impressed with the quality of Web-based training that MaxUse has developed”, said David Nichols, founder of MacKAY Management USA. “While considering creation of a new Web-base training course, we looked at a number of competitive training courses in our market segment. Unlike some of the other ‘page-turner’ style training we saw, the impressive graphics, audio and interactivity that MaxUse brings to the table should provide us with a significant competitive advantage and a better learning experience for our customers. We and our resellers are very excited by the potential this new relationship and the products it will produce will bring to our clients.”
"For years we’ve focused on a process-oriented approach as a key element of value we provide in our training, and we’ve found it equally important to companies who want to see a good return on their training investments", said Gary Cato, V.P. of Marketing and Business Development at MaxUse, LLC. “Since MacKAY Management USA stresses a process orientation in all aspects of its IT Service Management consulting and training engagements, our partnership is a natural. We’re looking forward to a long and fruitful relationship.”
About ITSM/ITIL
Developed in the United Kingdom in the early 1990s in conjunction with the Office of Government Commerce (OGC), the IT Infrastructure Library consists of books that focus on business effectiveness in the use of information technology. ITIL has been recognized, adopted and used the world over as the de facto standard for best IT Service Management practices.
About MacKAY USA
MacKAY Management USA LLC is an IT Service Management educational and consulting services company. Drawing extensively on its founders’ experience in the IT world and the best practices in IT Service Management (ITSM) as documented in the IT Infrastructure Library (ITIL®), it assists IT organizations of all sizes in achieving operational excellence through the adoption of a customer-focused, process-oriented, cost-effective approach to IT. Its itSM SolutionsSM brand is a complete suite of ITSM-focused training, consulting and ITSM-related software products. MacKAY USA is accredited by ISEB for the delivery of the ITSM Foundation and Service Manager courses.
About MaxUse, LLC
Located in Fredericksburg, VA, MaxUse helps empower workforce performance and improve overall corporate competitive position with learning and performance support products and services. The MaxUse UserAssist family of products delivers crucial role-based information to employees and customers, just-in-time and just-in-context, via a 100% Web-based delivery engine. The MaxUse staff of learning and performance support professionals helps clients assess their current operational environment, creates plans for effective knowledge transfer of key operational information, upgrades and optimally aligns learning and performance support systems with corporate goals, and ultimately improves employee performance and efficiency. Visit www.maxuse.com.
Editorial Contacts:
Gary Cato
MaxUse, LLC
760-747-4067
gcato@maxuse.com
David Nichols
MacKAY Management USA LLC
619.445.1071
david.nichols@mackayusa.com
Strategy for Introducing IT Service Management Topic of Key Track at National Government IT Conference
Washington DC – Dave Nichols Chairs Strategic Track at First itSMF Government Conference (February 7)
David Nichols, President and Co-Founder of MacKAY Management USA LLC, chaired the “Introducing IT Service Management” track at the IT Service Management Forum (itSMF) Government conference, held Feb. 2-7, 2004 in Washington DC. This was the leading track in the itSMF’s first annual Government conference, entitled “A Framework for Achieving Operational Excellence in Government Information Technology.” The conference had over 500 attendees from government Information Technology (IT) organizations across the U.S. and several foreign countries.
Nichols’ track included 7 presentations and one panel discussion about offices that embrace IT Service Management and the interdependencies of organizational structure, management processes, sourcing and tools in delivering quality IT services to their customers. Among the most popular presentations were several that discussed how IT Service Management (ITSM) processes as documented in the IT Infrastructure Library (ITIL) supported U.S. Government mandates such as FEA and FISMA.
Nichols was recognized by the Conference Steering Committee as among the volunteers who helped make the conference a success. “With an increasing adoption rate by U.S. Governmental agencies, the IT Services framework represented by ITIL has come full circle from its creation 15 years ago by the U.K. Government to stabilize and optimize its IT operations. The speakers in this Track represent the vanguard of U.S. Governmental IT services,” stated Nichols.
About ITSM/ITIL:
Developed in the United Kingdom in the early 1990s in conjunction with the Office of Government Commerce (OGC), the IT Infrastructure Library consists of books that focus on business effectiveness in the use of information technology. ITIL has been recognized, adopted and used the world over as the de facto standard for best IT Service Management practices.
About MacKAY USA:
MacKAY Management USA is an IT Service Management educational and consulting services company with a mission to provide a guiding hand as IT organizations and the businesses they represent achieve operational excellence. Drawing extensively on its own experience in the IT world and the best practices in IT Service Management, it assists IT organizations of all sizes in adopting a customer-focused, process-oriented, cost-effective approach to IT. Among its educational offerings is the complete suite of ITSM/ITIL® certification and awareness courses.
Contact MacKAY USA:
David Nichols
MacKAY Management USA LLC
13465 Camino Canãda
Suite 106, PMB 433
El Cajon, CA 92021-8813
P: 1.619.445.1071
F: 1.619.445.1271
About the itService Management Forum (itSMF):
The IT Service Management Forum (www.itsmf.net) is a vendor-neutral conference dedicated to educating IT and business executives on how standardized processes and best practices can be systematically applied across the entire range of IT services and support functions, to deliver superior services with measurable trending, while reducing risks and driving down costs. This was its third annual conference and exposition.
MacKAY USA Gains Service Manager Credentials
San Diego, CA –MacKAY USA Accredited for ITSM Service Manager Course (October 17, 2003)
MacKAY Management USA LLC (MacKAY USA) today announced that the Information Systems Examination Board (ISEB) of the British Computer Society has named MacKAY USA as an accredited trainer for Service Manager certification in Information Technology Service Management (ITSM).
The 10-day Service Manager course focuses on the knowledge, concepts and skills needed to lead and support IT Service Management initiatives within an organization. Its curriculum encompasses management skills and detailed study of the core ITSM processes as documented in the Information Technology Infrastructure Library (ITIL®).
Recognized as the de facto standard for IT service management, the IT Infrastructure Library was developed in the early 1990s by the government of the United Kingdom to document the best IT practices within its own agencies. Since that time, the nonproprietary framework has been adopted around the world by IT organizations.
“Service Manager is the highest level of IT Service Management professional certification and represents the ‘cream-of-the-crop’ in IT infrastructure and operations management,” said David M. Nichols, MacKAY USA Chief Executive Officer and President. “Individuals seeking to attain Service Manager status must not only receive passing marks on their in-course performance, but must complete a six-hour written exam and devote upwards of 100 hours of self-directed study.”
“We are pleased to have received ISEB accreditation for Service Manager because it reflects our capability to meet ISEB’s high review standards for the keynote IT Service Management course,” noted Janet Kuhn, Vice President.
The ISEB (www.bcs.org.uk) is part of the British Computer Society and provides industry-recognized qualification that measures competence, ability and performance in many areas of IT, with the aim of raising industry standards, promoting career development and providing competitive edge for employers.
About MacKAY USA:
MacKAY Management USA is an IT Service Management educational and consulting services company with a mission to provide a guiding hand as IT organizations and the businesses they represent achieve operational excellence. Drawing extensively on its own experience in the IT world and the best practices in IT Service Management, it assists IT organizations of all sizes in adopting a customer-focused, process-oriented, cost-effective approach to IT. Among its educational offerings is the complete suite of ITSM/ITIL® certification and awareness courses.
MacKAY USA Receives ISEB Accreditation
San Diego, CA – ISEB Accredits MacKAY USA’s ITSM Foundation Course (August 25, 2003)
MacKAY Management USA LLC (MacKAY USA) today announced that it has been granted accreditation by the Information Systems Board (ISEB) of the British Computer Society for training leading to the Foundation Certificate in IT Service Management (ITSM).
The three-day Foundation course covers the concepts of IT Service Management and the core ITSM processes as documented in the Information Technology Infrastructure Library (ITIL®). Developed in the early 1990s by the UK government to document the best IT practices within its own agencies, ITIL was later made available to the public. It has since become a world-wide de facto standard for best practices in IT service management.
“The granting of the accreditation by ISEB marks a significant milepost in MacKAY USA’s portfolio of ITSM training and professional services,” stated David M. Nichols, Chief Executive Officer and President. We are especially pleased to have ISEB accreditation because it reflects our capability to meet ISEB’s high review standards.”
The ISEB (www.bcs.org.uk) is part of the British Computer Society and provides industry-recognized qualification that measures competence, ability and performance in many areas of IT, with the aim of raising industry standards, promoting career development and providing competitive edge for employers.
“We look forward to continuing our development plans and to submit our other IT Service Management courses, including Practitioner and Service Manager, to ISEB for review, also,” noted Janet Kuhn, Founding Member and Chief Financial Officer.
About MacKAY USA:
MacKAY Management USA is an IT Service Management educational and consulting services company with a mission to provide a guiding hand as IT organizations and the businesses they represent achieve operational excellence. Drawing extensively on its own experience in the IT world and the best practices in IT Service Management, it assists IT organizations of all sizes in adopting a customer-focused, process-oriented, cost-effective approach to IT. Among its educational offerings is the complete suite of ITSM/ITIL® certification and awareness courses.
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