  North American Forces Combine
Strengths
Kuhn Presents at Industry Conference
Nichols Chairs Popular Track at
itSMF Conference
Industry Leaders Combine Forces
Dream Catchers, Inc. ...MBA
ITSM for Datamation
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MacKAY USA News Archive
North American Forces Combine Strengths
El Cajon, CA – MacKAY Management USA LLC Partners with Stroma Service Consulting Inc. (August 20, 2003)
San Diego and North Bay Ontario, August 18, 2003 – MacKAY Management USA LLC (MacKAY USA) and Stroma Service Consulting Inc. today announced that they have signed a Business Alliance and a mutual referral agreement. This brings together the mutually complementary services of two pre-eminent companies in the North American IT Service Management (ITSM) and IT Infrastructure Library (ITIL®) field.
As a result Stroma will work collectively with MacKAY USA to deliver exceptional educational services in ITSM and ITIL® to clients in the United States. MacKAY USA will also introduce its partners and clients to Stroma, the North American Value-Added Reseller and Distributor of award-winning Marval Software, the world’s leading ITIL®-compliant service management software suite.
“The Marval Service Management suite represents the ‘best of breed’ in service management solutions,” said David Nichols, president of MacKAY USA, “because it was built from the ground up to enable ITSM processes. We are very excited about partnering with Stroma because they provide the practical, down-to-earth experience that compliments MacKAY USA’s focus on solving the day-to-day issues faced by IT departments.”
“We are very pleased to enter into this relationship with The MacKay USA group” said Mark Sherry, Part-ner of Stroma. “MacKay USA shares the same customer-focused dedication to implementing high quality Service Management solutions based on ITIL® best-practice. Through their educational arm MacKAY USA is committed to ITIL® knowledge transfer and training, through both web-based and instructor based courses.”
About MacKAY USA:
MacKAY Management USA is an IT Service Management educational and consulting services company with a mission to provide a guiding hand as IT organizations and the businesses they represent achieve operational excellence. Drawing extensively on its own experience in the IT world and the best practices in IT Service Management, it assists IT organizations of all sizes in adopting a customer-focused, proc-ess-oriented, cost-effective approach to IT. Among its educational offerings is the complete suite of ITSM/ITIL® certification and awareness courses.
About Stroma Service Consulting Inc:
Stroma is a leading North American Company specializing in helping IT organizations improve the cost, quality, and level of service they provide their business. Stroma’s ITSM practice can assist organizations in developing the strategic road map to ITIL® based service delivery, through to implementing our Service Management suite, from Marval. Open MSM is developed by the Co-Authors of ITIL®, and is used by the Office of Government Commerce (formerly CCTA) for the UK Government flag-ship service desk.
Contact MacKAY USA:
David Nichols
MacKAY Management USA LLC
13465 Camino Canãda
Suite 106, PMB 433
El Cajon, CA 92021-8813
P: 1.619.445.1071
F: 1.619.445.1271
E: david.nichols@MacKAYUSA.com
W: www.MacKAYUSA.com
Contact Stroma Service Consulting (Member of the Marval Group):
Mark Sherry
Stroma Service Consulting Inc.
128 McIntyre Street West, Suite # 200
North Bay, Ontario, Canada
P1B 2Y6
P: 1-866-787-6622 x 225
F: 1-705-840-6001
E: mark.sherry@stroma.ca
W: www.stroma.ca
Kuhn of MacKAY USA Presents Paper at Industry Conference v.1.0
St. Louis, MO – MacKAY USA’s Kuhn Presents Case Study at Industry Conference (September 17)
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Janet Kuhn, MacKAY USA co-founder, anchored the IT Service Management Projects Track at the IT Service Management Forum (itSMF) conference with “Good, Fast and Cheap – Pick All Three.” Held Sept. 15-17, 2003 in St. Louis, the conference took as its title “Reduce IT Risk & Reduce IT Cost – Achieve Excellence in IT Service Management.” It had over 900 attendees from Information Technology (IT) organizations across the U.S. and several foreign countries. |
Ms. Kuhn’s presentation described the successful tactics used by a major outpatient healthcare services organization that embarked on a project to double the number of clinics it operated within an 18-month timeframe. Among the challenges facing the IT department were the replacement of a nationwide data communications network, the conversion of an assortment of mid-sized computing centers into a pair of high-availability, clustered data centers, and the incorporation of nearly 400 new sites into existing operations.
Ms. Kuhn’s presentation mapped that steps followed by the project team to the framework described in the IT Infrastructure Library (ITIL) of best practices for IT service management. “They tracked very closely to the best practices described in ITIL, and we attribute this to the project’s success,” said Ms. Kuhn.
The presentation was based on MacKAY USA’s White Paper entitled “Good, Fast or Cheap.” A copy of the white paper may be downloaded by visiting www.mackusa.com/ . . . .).
Developed in the United Kingdom in the early 1990s in conjunction with the Office of Government Commerce (OGC), the IT Infrastructure Library consists of books that focus on business effectiveness in the use of information technology. ITIL has been recognized, adopted and used the world over as the de facto standard for best IT Service Management practices.
About MacKAY USA:
MacKAY Management USA is an IT Service Management educational and consulting services company with a mission to provide a guiding hand as IT organizations and the businesses they represent achieve operational excellence. Drawing extensively on its own experience in the IT world and the best practices in IT Service Management, it assists IT organizations of all sizes in adopting a customer-focused, process-oriented, cost-effective approach to IT. Among its educational offerings is the complete suite of ITSM/ITIL® certification and awareness courses.
Contact MacKAY USA:
David Nichols
MacKAY Management USA LLC
13465 Camino Canãda
Suite 106, PMB 433
El Cajon, CA 92021-8813
P: 1.619.445.1071
F: 1.619.445.1271
About the itService Management Forum (itSMF):
The IT Service Management Forum (www.itsmf.net) is a vendor-neutral conference dedicated to educating IT and business executives on how standardized processes and best practices can be systematically applied across the entire range of IT services and support functions, to deliver superior services with measurable trending, while reducing risks and driving down costs. This was its third annual conference and exposition.
Business Value of IT Service Management Topic of Key Track at National IT Conference
St. Louis, CA – Nichols Chairs Popular Track at itSMF Conference (September 17)
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David Nichols, President and Co-Founder of MacKAY Management USA LLC, chaired the “Business Value of Service Management” track at the IT Service Management Forum (itSMF) conference, held Sept. 15-17, 2003 in St. Louis. This was the prime track in the itSMF’s third annual conference, entitled “Reduce IT Risk & Reduce IT Cost – Achieve Excellence in IT Service Management.” The conference had over 900 attendees from Information Technology (IT) organizations across the U.S. and several foreign countries. |
Nichols’ track included 9 presentations and one panel discussion on aligning IT and the business customer, establishing the value of IT within the business, and the value of operational excellence within the IT organization. Among the most well-attended presentations were several that compared IT Service Management (ITSM) processes as documented in the IT Infrastructure Library (ITIL) with several other widely used quality approaches, including CMM, ISO, and Six Sigma.
Nichols was recognized by the Conference Steering Committee as among the volunteers who helped make the conference a success. “The folks I selected to be a part of my track are all highly experienced IT professionals with a track record of successfully managing IT organizations in the real world,” said Nichols.
About ITSM/ITIL:
Developed in the United Kingdom in the early 1990s in conjunction with the Office of Government Commerce (OGC), the IT Infrastructure Library consists of books that focus on business effectiveness in the use of information technology. ITIL has been recognized, adopted and used the world over as the de facto standard for best IT Service Management practices.
About MacKAY USA:
MacKAY Management USA is an IT Service Management educational and consulting services company with a mission to provide a guiding hand as IT organizations and the businesses they represent achieve operational excellence. Drawing extensively on its own experience in the IT world and the best practices in IT Service Management, it assists IT organizations of all sizes in adopting a customer-focused, process-oriented, cost-effective approach to IT. Among its educational offerings is the complete suite of ITSM/ITIL® certification and awareness courses.
Contact MacKAY USA:
David Nichols
MacKAY Management USA LLC
13465 Camino Canãda
Suite 106, PMB 433
El Cajon, CA 92021-8813
P: 1.619.445.1071
F: 1.619.445.1271
About the itService Management Forum (itSMF):
The IT Service Management Forum (www.itsmf.net) is a vendor-neutral conference dedicated to educating IT and business executives on how standardized processes and best practices can be systematically applied across the entire range of IT services and support functions, to deliver superior services with measurable trending, while reducing risks and driving down costs. This was its third annual conference and exposition.
MacKAY’s Nichols Describes ITSM for Datamation
El Cajon, CA – IT Service Management: It's About the Customer (July 8, 2003)
David Nichols, president of MacKAY USA, is featured in an article released July 8, 2003 “IT Service Management: It’s About the Customer.” in Datamation’s new online IT Service Management section. In the article Nichols likens the service management view of IT to the familiar customer view of telephone service as an end-to-end service, even though it is comprised of many different components. He also discusses the importance of focusing on the Change Management process in improving the quality of IT services.
http://itmanagement.earthweb.com/service/article.php/2232231
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